FAQ
Quick answers about orders, refills, and ingredients.
What makes your soap "natural"?
Our soaps are made with natural ingredients, essential oils, and sustainable, eco-friendly resources. We avoid
synthetic chemicals, dyes, and harsh detergents that can irritate the skin or harm the
environment.
How do I use the foaming natural liquid soap?
Simply pump the foaming dispenser once or twice to release the soap foam, then apply to hands or body. A
little goes a long way with foaming soap—just a few pumps should be enough for a full lather. Rinse thoroughly
with warm water.
Why does my soap seem watery or not foam up well?
Foaming soap relies on a special dispenser that helps create a lather. If your soap is watery or doesn't foam
properly, it could be due to a few things:
- Old dispenser: The pump may not be functioning properly, or it could be clogged. Try cleaning the pump or replacing it.
- Too much water added: If you've diluted your soap, this can affect its foam. Stick to the recommended ratios when mixing.
Can I dilute my natural foaming soap?
Yes, you can dilute your soap if you'd like, but keep in mind that doing so can affect the lather and
effectiveness. If you find the soap too thick, try adding a small amount of water, but not too much! Test
until you find the right balance that works for you.
Why does my foaming soap smell differently?
Natural soaps rely on essential oils for fragrance, and their scent can change slightly due to:
- Ingredients: Each batch may have subtle variations based on the season or the supplier.
- Storage conditions: Storing your soap in a warm or sunny area can cause the essential oils to evaporate or alter the scent.
- Age of the soap: Over time, the fragrance may naturally fade, but the soap will still work effectively.
Is foaming soap less effective than regular liquid soap?
No, foaming soap is just as effective as regular liquid soap. The difference lies in the texture and the
method of application. The foam still contains all the active ingredients to clean and nourish your skin—just
in a lighter, airier form.
Why is my skin feeling dry after using the soap?
Our natural soaps are usually more gentle on the skin, but here are a few possible reasons for dryness:
- Water temperature: Hot water can strip natural oils from your skin, causing dryness. Try using lukewarm water.
- Very sensitive skin: Some essential oils or natural ingredients may cause irritation for sensitive skin. Try testing the soap on a small area first, or opt for our Unscented formula.
How do I prevent my foaming dispenser from clogging?
Foaming dispensers can sometimes clog if soap residue builds up. To prevent this:
- Clean regularly: Rinse the pump with warm water every so often to remove any soap buildup.
- Use only the recommended soap: Other types of liquid soap may not work well in foaming dispensers.
- Store upright: Keeping the dispenser upright helps prevent clogging of the nozzle.
Can I use foaming soap on my face?
Yes, our foaming natural liquid soap is gentle enough for facial use. However, if you have sensitive or
acne-prone skin, we recommend our Unscented formula to avoid potential irritation from essential oils.
Are your foaming soaps safe for children?
Yes, our natural foaming soaps are safe for children, but always supervise young children while washing their
hands or face. We recommend testing the soap on a small patch of skin first, especially if your child has
sensitive skin.
How long will my foaming soap last?
A standard 250ml dispenser typically lasts 2–3 weeks for one person with regular daily use. Our
half-gallon (64 fl oz) refill pouch fills a standard foaming dispenser 6–7 times, and our gallon
refill provides 12–14 refills.
What should I do if I have an allergic reaction to the soap?
If you experience an allergic reaction such as redness, itching, or irritation, immediately discontinue use.
Rinse the affected area with water and apply a soothing, fragrance-free moisturizer. If symptoms persist,
consult a healthcare professional. We recommend a small patch test before first use if you have known skin
sensitivities.
Can I refill my foaming soap dispenser?
Yes! Our natural foaming soaps are perfect for refilling dispensers. Just pour the liquid soap into the
dispenser and you're ready to go. Our half-gallon pouch provides 6–7 full refills. We encourage
refilling to reduce plastic waste!
Can I use the foaming soap on other areas besides hands?
Absolutely! Our foaming natural liquid soap can be used for body washing, face cleansing, and as a gentle
hand wash in the kitchen. With some modification it also works for laundry, washing dishes, and as an
all-purpose cleaner. It's versatile and effective for all areas of your personal care routine.
Where should I store my foaming soap?
Store your foaming natural liquid soap in a cool, dry place away from direct sunlight or excessive heat to
preserve its quality and fragrance.
Do you ship?
Yes, we ship across the United States. Shipping options and rates are shown at checkout. We offer free
shipping on orders over $100. Local pickup may also be available at our retail location inside
H‑E‑B in Cypress, TX at 14100 Spring Cypress Rd.
Are your products scented?
Our foaming soaps are available in three scent options: Herbal Serenity (lavender, eucalyptus, tea tree),
Citrus Garden (lavender, sweet orange, lemon), and Unscented. All fragrances use 100% pure essential oils —
no synthetic fragrance. Some other products are unscented.
Can I return an order?
We want you to be happy with your purchase. Please see our
Shipping & Returns page for the current policy,
or reach out via our contact form.